Return & Exchange Policy

IN THE ODD CASE THAT YOU DO NOT LOVE YOUR MIAMINX PRODUCT, HERE IS OUR POLICY ON RETURN & EXCHANGE.

PLEASE NOTE THIS POLICY IS VALID FOR ORDERS PLACED ON www.miaminx.in ONLY.

DISCLAIMER: CUSTOMIZED ORDERS ARE NON-REFUNDABLE AND NON-RETURNABLE.

TAMPERED & DAMAGED PACKAGING.

IF THE PACKAGING IS FOUND TAMPERED OR DAMAGED AT THE TIME OF DELIVERY, THEN DO NOT ACCEPT THE PACKAGE. FOR ISSUES RELATED TO PACKAGING, PLEASE CALL OUR CUSTOMERCARE NO. +91-9717564052. WITH ORDER ID AND ALSO EMAIL US AT care@miaminx.in WITH YOUR ORDER ID ALONG WITH 2 PHOTOS OF TAMPERED PACKAGING. WE WILL PERSONALLY ENSURE THAT ALL NECESSARY ACTIONS ARE TAKEN TO RESOLVE THE MATTER.

MIAMINX 7 DAYS RETURN POLICY.

MIAMINX 7 DAYS RETURN & EXCHANGE POLICY GIVES YOU AN OPTION TO RETURN OR EXCHANGE ITEM PURCHASED AT MIAMINX ONLINE STORE WITH IN 7 DAYS OF RECEIPT OF THE ITEM.

MIAMINX PRODUCT PURCHASED FROM ANY OTHER WEBSITE OR STORE (WHETHER OWNED AND OPERATED BY US OR BY ANY OTHER RETAIL PARTNERS) CANNOT BE EXCHANGED AT www.miaminx.in

YOU ARE REQUESTED TO FOLLOW OUR RETURN POLICY AS MENTIONED FOR INITIATING ANY RETURN/ EXCHANGE.

IN CASE YOU HAVE BEEN DELIVERED A WRONG PRODUCT FROM MIAMINX DIRECTLY.

IN CASE A WRONG PRODUCT IS DELIVERED TO YOU OR IF THE PRODUCT IS ARRIVED IN DAMAGED CONDITION, A RETURN PROCESS CAN BE INITIATED WITHIN 48 HOURS OF RECEIVING YOUR ORDER.

DETAILS ON HOW TO INITIATE RETURN PROCESS HAS BEEN MENTIONED IN OUR RETURN & EXCHANGE POLICY, WHERE IN YOU MAY ALSO BE REQUESTED TO UPLOAD IMAGES OF THE RELEVANT PRODUCT RECEIVED (NOT INFORMING THE COMPANY ABOUT THE DAMAGED CONDITION OF THE PRODUCT, AS PER REQUIRED PROCEDURE MAY LEAD TO REJECTION OF YOUR CLAIM FOR REFUND)ANY SUCH COMPLAINT RAISED AFTER 48 HOURS OF RECEIVING THE ORDER MAY NOT BE CONSIDERED.

PRODUCTS SHALL NOT BE ELIGIBLE FOR RETURN UNDER THESE CONDITIONS.

PLEASE NOTE WE DO NOT ACCEPT RETURNS ON DISCOUNTED ITEMS, DISCOUNTED ITEMS CAN ONLY BE EXCHANGED TO THE OTHER SIZE, PLEASE ALSO NOTE THAT PRODUCT MUST REMAIN IN ITS ORIGINAL CONDITION WITH TAGS AND ORIGINAL PACKAGING, PLEASE NOTE CUSTOMIZED ORDERS ARE NON REFUNDABLE AND NON RETURNABLE.

YOU MAY TRY ON A PRODUCT BUT ENSURE THAT ADEQUATE MEASURES ARE TAKEN TO PRESERVE ITS CONDITION.

THE PRODUCT SHALL NOT BE ELIGIBLE FOR RETURN UNDER THE FOLLOWING CONDITIONS:

1. IN CASE THE PRODUCT HAS BEEN DAMAGED DUE TO THE FAULT OF THE CUSTOMER.
2. IN CASE THE PRODUCT HAS BEEN ALTERED BY THE CUSTOMER OR BY OUR TEAM ON REQUEST BY THE CUSTOMER.
3. IN CASE THE PRODUCT HAS BEEN WASHED, USED, SPOILT OR WORN BY THE CUSTOMER.
4. PLEASE NOTE, GIFT CARDS ARE NOT ELIGIBLE FOR A RETURN, HOWEVER SUBJECT TO APPLICABLE LAWS, THEY CAN BE USED/ REDEEMED FOR THE PERIOD OF 1 YEAR.
5. PLEASE NOTE ALL OUR PRODUCTS ARE SHIPPED WITH ORIGINAL LABELS & PACKAGING, ONCE THE SAID TAG & LABEL HAVE BEEN REMOVED, THE PRODUCT SHALL IN NO CIRCUMSTANCES BE RETURNABLE.
6. THE PURCHASED PRODUCT WILL NOT BE ELIGBLE FOR A REFUND IF THE PRODUCT IS RETURNED WITHOUT SAID RETURN TAG, ORIGINAL LABELS AND ORIGINAL PACKAGING, IN CASE WHERE IN YOU STILL SEND US SUCH A PRODUCT, WE SHALL SEND IT BACK TO YOU SOLELY AT YOUR EXPENSE & RISK.
7. UPON THE RECEIPT OF THE RETURNED PRODUCT, WE WILL REASONABLY INSPECT THE RETURNED PRODUCT AND NOTIFY YOU WITH IN 2 WORKING DAYS OF RECIEPT OF THE RETURNED PRODUCT, WHETHER THE RETURNED PRODUCT IS ELIGIBLE FOR A REFUND OR A RETURN (AS PER OUR POLICIES).
8. UPON YOU REGISTERING YOUR ISSUES WITH US ON RETURN OF RELEVANT PRODUCT, WE MAY REQUEST YOU TO SUBMIT PHOTOGRAPHS OF THE PRODUCT TO APPROVE THE RETURN.
9. IN CASE THE ITEM HANDED OVER TO THE COURIER PERSON DOESN’T MATCH THE DETAILS OF THE ITEMS MENTIONED IN THE RETURN REQUEST, WE WILL CONDUCT AN INTERNAL INVESTIGATION AND GET BACK TO YOU ACCORDINGLY.
10. WE MAKE 1 ATTEMPT TO PICKUP THE ITEM, YOU HAVE TO HANDOVER THE ORIGINAL UNUSED PRODUCT (WITH ALL THE TAGS AND PACKAGING INTACT) TO OUR DELIVERY STAFF ONCE HE/ SHE ARRIVES FOR THE RETURN PICK UP, IF YOU MISS THE TIME SLOT GIVEN BY OUR PICKUP TEAM THEN YOUR PICKUP REQUEST WILL BE MARKED AS FAILED, YOU CAN INITIATE A NEW RETURN REQUEST IF THE ITEM MEETS THE RETURN CRITERIA AND IS WITH IN 7 DAYS FROM THE DATE OF DELIVERY.
11. THE 2ND PICK UP (WHICH IS AFTER RAISING THE RETURN REQUEST FOR THE SECOND TIME) WILL BE OUR LAST PICKUP ATTEMPT AND THE PICKUP SHIPPING CHARGES WILL BE BORNE BY YOU IN THIS CASE.

STEPS TO RETURN PRODUCT PURCHASED FROM MIAMINX

LOGIN TO YOUR MIAMINX ACCOUNT, GO TO ORDER HISTORY AND CLICK ON YOUR ORDER NO. THEN CLICK ON RETURN BUTTON.

PLEASE MAKE A NOTE OF THE RETURN ID THAT WE GENERATE AT THE END OF THE PROCESS, KEEP THE ITEM READY FOR PICKUP OR SHIP IT TO US ON THE BASIS OF THE RETURN MODE.

WE OFFER PICKUP FACILITY IN SELECT LOCATIONS BASIS OUR COURIER SERVICEABILITY.

IF REVERSE PICK UP OPTION IS NOT AVAILABLE AT YOUR LOCATION, YOU CAN SELF SHIP THE PRODUCT TO US.

PRODUCT COLLECTION BY MIAMINX

IF YOU SELECT TO SCHEDULE A COLLECTION, PLEASE PLACE THE PRODUCT IN A PACKET AND THE PRODUCT MUST BE UNUSED, UNWASHED AND ALL THE TAGS INTACT

KEEP THE PACKET READY TO EXPEDITE THE RETURN PICKUP, ONCE YOUR RETURN REACHES OUR WAREHOUSE AND THE PRODUCT HAS BEEN APPROVED BY OUR QUALITY STAFF, WE WILL CREDIT THE AMOUNT TO YOUR MIAMINX STORE ACCOUNT (APPLICABLE ON PREPAID AND COD ORDERS BOTH) YOU CAN ALWAYS REQUEST FOR REFUND, TO RIASE A REFUND REQUEST PLS CALL US AT +91-9717564052 AND MAIL US ON care@miaminx.in

STEPS TO SELF SHIP THE PRODUCT TO MIAMINX.

IF YOUR AREA PIN CODE IS NOT SERVICEABLE FOR PICKUP, YOU WILL NEED TO SELF SHIP THE RETURN ITEM VIA ANY RELIABLE COURIER PARTNER, PLEASE ENSURE PRODUCT IS UNUSED, UNWASHED AND ALL THE TAGS ARE INTACT, ALSO PLEASE MENTION THE DETAILS OF ORDER ID AND RETURN ID ON A PAPER AND PLACE IT IN THE PACKET (RETURN ID WILL BE AUTOGENRATED ONCE YOU PLACE A RETURN REQUEST IN ORDER HISTORY). FOR ALL SELF SHIPPED RETURNS, YOU WILL BE REIMBURSED Rs. 100 VIA MIAMINX STORE CREDITS.

KINDLY ADDRESS THE PACKAGE TO THE FOLLOWING ADDRESSS:

• S.N. FASHION APPARELS, C-87A, 2ND FLOOR, SECTOR-8, NOIDA-201301, U.P., INDIA.
• WE WILL SEND YOU THE CONFIRMATION EMAIL AS SOON AS WE RECEIVE THE SHIPMENT AT OUR WAREHOUSE.
• PLEASE NOTE SELF SHIP IS ONLY ACCEPTABLE IF WE DO NOT PROVIDE PICK UP IN YOUR LOCATION
• IF YOUR AREA PIN CODE SHOWS SERVICEABLE PICKUP OPTION, THEN WE WILL ONLY ACCEPT IT THROUGH OUR COURIER PARTNERS.
• YOU CAN NOT DIRECTLY SELFSHIP THE ITEM WITHOUT RAISING A RETURN REQUEST IN ORDER HISTORY SECTION.
• RETURNS RECEIVED AT OUR WAREHOUSE WITHOUT THE RETURN REQUEST ID NO. WILL NOT BE ACCPETED AND WILL BE SHIPPED BACK TO YOU, FOR WHICH THE SHIPPING CHARGES WILL BE BORNE BY YOU ONLY.

WHERE CAN YOU SELF SHIP THE RETURNS?

S.N. FASHION APPARELS, C-87A, 2ND FLOOR, SECTOR-8, NOIDA-201301, U.P., INDIA.

TIMELIINE TO SELFSHIP THE PRODUCT YOU WISH TO RETURN.

YOU CAN SELF SHIP THE PRODUCTS YOU WISH TO RETURN BY ANY RELIABLE COURIER SERVICE WITHIN 7 DAYS OF RAISING THE RETURN REQUEST. PLEASE SHARE THE ORDER NUMBER WHILE SENDING THE PARCEL AT OUR WAREHOUSE. WE REQUEST YOU TO SHARE COURIER DETAILS WITH US ON care@miaminx.in AND ALSO WHATS APP US ON + 91-8743 905248. FOR US TO INITIATE 100 STORE CREDITS TO YOUR MIAMINX ACCOUNT, VALID FOR ALL YOUR FUTURE PURCHASES WITH MIAMINX.

ANY PRODUCT SELF SHIPPED BEYOND 7 DAYS OF RETURN REQUEST MAY NOT BE CONSIDERED.

HOW TO PLACE AN EXCHANGE REQUEST ON MIAMINX ?

WE DO NOT EXCHANGE PRODUCTS AND COLOURS WE ONLY EXCHANGE SIZES AT MIAMINX. WE DO NOT REFUND THE AMOUNT TO THE CUSTOMER FOR DISCOUNTED ITEMS, WE GIVE STORE CREDIT POINTS TO THE CUSTOMERS :

1-YOU CAN RETURN AND EXCHANGE THE PRODUCT WITHIN 7 DAYS OF ITS DELIVERY, PLEASE CALL US AT CUSTOMER CARE NO. +91-9717564052 AND ALSO WHATS APP US AT +91-8743905248 OR MAIL US AT care@miaminx.in THE DETAILS OF THE PRODUCT AND ORDER NO. YOU WANT TO RETURN/ EXCHANGE .

2-PLACE THE PRODUCT IN A PACKET AND SEAL IT, PLEASE ENSURE THAT THE PRODUCT IS UNUSED, UNWASHED, IT SHOULD NOT HAVE ANY STAINS, PERFUME OR ANY KIND OF SMELL, IT SHOULD HAVE ALL THE TAGS AND PACKAGING INTACT.

3-HAND OVER THE ORIGINAL PRODUCT TO COLLECTION STAFF ONCE HE/SHE ARRIVES FOR THE PICK UP, ONCE WE RECIEVE THE RETURNED PRODUCT IT GOES THROUGH QUALITY CHECK AND ONCE IT PASSES THE QUALITY CHECK, WE WILL IMMEDIATELY SHIP THE DESIRED SIZE TO YOU.. PLEASE NOTE THE PICK UP OF THE PRODUCT YOU WISH TO EXCHANGE WILL BE DONE BY US FOR FREE AND THE SHIPPING CHARGES OF Rs. 150/- FOR THE EXCHANGED PRODUCT DELIVERY WILL BE BOURNE BY THE CUSTOMER .

HOW LONG IT TAKES TO RECEIVE THE REFUND OF THE RETURNED PRODUCT?

1-THE ENTIRE RETURN PROCESS MAY TAKE UPTO 15-18 BUSSINESS DAYS, SUBJECT TO COMPANY’S TERMS AND CONDITIONS.

2-WE WILL PICK UP THE RETURN WITH IN 3-4 DAYS FROM THE REQUEST PLACEMENT DATE.

3-THE RETURN TAKES ABOUT 7-10 BUSSINESS DAYS TO REACH MIAMINX WAREHOUSE.

4-ONCE THE RETURNED PRODUCT IS RECEIVED AT OUR WAREHOUSE AND PASSES ALL THE NECESSARY QUALITY CHECKS, WE WILL SEND A REFUND CONFIRMATION E-MAIL TO YOU, THE REFUND AMOUNT WILL BE TRANSFERRED TO YOUR MIAMINX STORE ACCOUNT AS YOUR CREDIT POINTS FOR COD & PREPAID ORDERS BOTH (PLEASE NOTE WE DEDUCT THE TRANSACTION CHARGES THAT WE PAY TO THE DIGITAL PAYMENT PLATFORMS AND WILL TRANSFER THE BALANCE AMOUNT AS YOUR MIAMINX STORE CREDIT POINTS) YOU CAN ALWAYS RAISE A REFUND REQUEST BY CALLING US AT +91-9717564052 AND ALSO MAIL US ON care@miaminx.in (PLEASE NOTE WE DEDUCT THE TRANSACTION CHARGES THAT WE PAY TO THE DIGITAL PAYMENT PLATFORMS AND WILL REFUND THE BALANCE AMOUNT TO YOU) ONCE WE PROCESS THE REFUND AT OUR END, AND IT WILL TAKE 5-7 BUSINESS DAYS FOR THE AMOUNT TO BE CREDITED INTO YOUR ACCOUNT.

5-IN CASE OF ANY DISCREPANCIES, MIAMINX MAY AT ITS SOLE DISCRETION, REUQEST YOU TO SHARE WITH US A SCREENSHOT OF YOUR BANK STATEMENT.

HOW TO APPLY STORE CREDITS YOU RECEIVED ON RETURING THE PRODUCT.

1-ONCE YOU RETURN A PRODUCT TO US, WE WILL ADD THE VALUE OF YOUR ORDER (MINUS ANY SHIPPING AND/OR COD CHARGES) BACK IN YOUR MIAMINX ACCOUNT AS MIAMINX STORE CREDITS, YOU CAN USE YOUR STORE CREDITS FOR FURTHER SHOPPING WITH US.

2-ONCE YOU SELECT THE PRODUCT / PRODUCTS TO BUY AND ADD TO BAG, AUTOMATICALLY A STORE CREDIT TAB WILL REFLECT THE STORE CREDITS UTILIZED BY YOU ON THE CHECKOUT PAGE, AND THE TOTAL AMOUNT TO BE PAID BY YOU WILL BE CALCULATED AFTER DEDUCTING THE STORE CREDITS IN YOUR MIAMINX ACCOUNT.

3-PLEASE NOTE, YOU NEED TO BE SIGNED IN WITH YOUR REGISTERED MIAMINX ID TO VIEW AND UTILIZE YOUR STORE CREDITS.

WHY IS YOUR RETURN REQUEST BEEN DECLINED?

THIS MAY HAVE HAPPENED, IF THE ITEM YOU RETURNED IS USED, DAMAGED OR ORIGINAL TAGS ARE MISSING. FOR MORE DETAILS, PLEASE CALL OUR CUSTOMER CARE @ +91-9717564052 WE ONLY PROVIDE ONE TIME REVERSE PICKUP FOR THE EXCHANGE ITEMS.

WHY DID THE PICK UP OF YOUR PRODUCT FAIL?

WE MAKE SINGLE ATTEMPT TO PICK UP THE ITEM, IF THE ITEM IS NOT PICKED UP IN THE 1ST ATTEMPT, PICKUP REQUEST WILL BE MARKED AS FAILED. YOU CAN INITIATE A NEW RETURN REQUEST, IF THE ITEM MEETS THE RETURN CRITERIA AND IS WITHIN 7 DAYS FROM THE DATE OF DELIVERY.

THE 2ND PICK UP (WHICH IS AFTER RAISING THE RETURN REQUEST FOR THE SECOND TIME) WILL BE OUR LAST PICKUP ATTEMPT AND THE SHIPPING CHARGES WILL BE BORNE BY YOU IN THIS CASE.

IN CASE YOUR ORDER SHOWS DELIVERED BUT YOU HAVE NOT RECEIVED THE PRODUCT.

GENERALLY, OUR COURIER PARTNER DELIVERS THE ORDER TO THE INTENDED RECIPIENT AT THE DELIVERY ADDRESS ONLY. IN CASE, YOU HAVE NOT RECEIVED THE ORDER, WE REQUEST YOU TO CALL US ON +91-9717564052 OR MAIL US ON care@miaminx.in WITHIN 48 HOURS OF THE DELIVERY INTIMATION FROM OUR END. WE SHALL ARRANGE A PROOF OF DELIVERY FOR YOU WITHIN 48 HOURS OF YOUR COMPLAINT FROM THE ALIGNED COURIER PARTNER.

ANY COMPLAINT RAISED AFTER 48 HOURS OF RECEIVING THE DELIVERY INTIMATION MAY NOT BE CONSIDERED.

REFUND ON SHIPPING CHARGES.

PLEASE NOTE THAT WE DO NOT REFUND ANY SHIPPING CHARGES INCURRED BY YOU.

REFUND ON COD ORDERS.

FOR ANY COD PRODUCT RETURN, WE WILL ADD THE VALUE OF YOUR ORDER (MINUS ANY SHIPPING AND/OR COD CHARGES) BACK IN YOUR MIAMINX ACCOUNT AS MIAMINX STORE CREDITS, YOU CAN USE YOUR STORE CREDITS FOR FURTHER SHOPPING WITH US AND IN CASE YOU WANT THE REFUND, YOU CAN ALWAYS RAISE A REFUND REQUEST BY CALLING US AT +91-9717564052 AND ALSO MAIL US ON care@miaminx.in PLEASE MENTION YOUR ORDER NO. AND YOUR ACCOUNT DETAILS IN YOUR EMAIL SUCH AS (ACCOUNT HOLDER NAME, ACCOUNT NO., IFSC CODE, BANK NAME, BANK BRANCH ADDRESS)

HOW CAN YOU RETURN MULTIPLE PRODUCTS FROM A SINGLE ORDER?

1-IF YOU ARE RETURNING MULTIPLE PRODUCTS FROM A SINGLE ORDER TOGETHER, WE WILL GENERATE A SINGLE RETURN ID FOR ALL PRODUCTS AND YOU WILL RECEIVE AN E-MAIL CONFIRMATION FOR THE SAME.

2.IF YOU WISH TO RETURN ANOTHER PRODUCT FROM A SINGLE ORDER AT A LATER DATE, STILL WITHIN THE 7 DAYS RETURN POLICY, WE WILL ACCEPT YOUR RETURN BUT WE WILL NOT ARRANGE A REVERSE PICKUP FOR THE SECOND TIME, THE SUBSEQUENT RETURNS FOR THE SAME ORDER WILL BE SELF SHIPPED BY YOU AND NO REIMBURSEMENT FOR THE SAME WILL BE PROVIDED BY US IN ANY FORM.

IN CASE OF ANY KIND OF FORGERY DONE BY CUSTOMER.

WE HAVE STRICT POLICY AGAINST FORGERY DONE BY CUSTOMER

IN SUCH CASES, WE WILL DO OUR INTERNAL INVESTIGATION AND THE OFFENDER MAY BE BLACK LISTED FROM OUR FUTURE SERVICES.